This privacy policy applies between you, the User of this Website, and Rescue Training International CY LTD, the owner and provider of this Website. Rescue Training International CY LTD takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside our Terms and Conditions, which can be found at: link.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:
   

   Data	collectively all information that you submit to Rescue Training International CY LTD via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
   Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the section below (Cookies).
   Data Protection Laws	any applicable law relating to the processing of personal Data, including but not limited to Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation applicable in Cyprus.
   GDPR	the General Data Protection Regulation (EU) 2016/679.
   Rescue Training International CY LTD, or us	Rescue Training International CY LTD, a company based in Cyprus with registration number HE295505, with its registered office at 3 Diagorou Street, Fessas & Kasioulis Tower, Nicosia, Cyprus, 1097.
   CY and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
   User or you	any third party that accesses the Website and is not either (i) employed by Rescue Training International CY LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Rescue Training International CY LTD and accessing the Website in connection with the provision of such services; and
   Website	the website that you are currently using, www.rescuetraining.gr, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
   • the singular includes the plural and vice versa.
   • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.
   • a reference to a person includes firms, companies, government entities, trusts and partnerships.
   • “including” is understood to mean “including without limitation”.
   • reference to any statutory provision includes any modification or amendment of it.
   • the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of Rescue Training International CY LTD and Users with respect to this Website. It does not extend to any website that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, Rescue Training International CY LTD is the “data controller”. This means that Rescue Training International CY LTD determines the purposes for which, and the manner in which, your Data is processed.

Data collected

1. We may collect the following Data from you, which includes personal Data:
   • name;
   • date of birth;
   • gender;
   • job title;
   • profession;
   • contact information such as email addresses and telephone numbers;
   • demographic information such as postcode, preferences and interests;
   • IP address (automatically collected);
   • web browser type and version (automatically collected);
   • operating system (automatically collected);
   • a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
   • More specifically: First name, surname, residential address, area, city, postcode, mobile telephone number, landline telephone number, email address, date of birth, gender, profession, studies, business details, billing details, payment details, communications with R.T.I., internet browsing information, language and location data, photographs from training courses, and other sensitive or non-sensitive data about which you are informed in connection with our services. R.T.I. may also collect different categories of individual information where required in connection with a particular qualification or programme and individual information where required to carry out quality surveys, examinations, objections and offers. This individual information is provided by candidates or by the person making the booking for training.
   • in each case, in accordance with this privacy policy.

How we collect Data

1. We collect Data in the following ways:
   • Data is given to us by you;
   • Data is received from other sources; and
   • Data is collected automatically.

Data that is given to us by you

1. Rescue Training International CY LTD will collect your Data in a number of ways, for example:
   • when you contact us through the Website, by telephone, post, email or through any other means;
   • when you register with us and set up an account to receive our products/services;
   • when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
   • when you enter a competition or promotion through a social media channel;
   • when you make payments to us, through this Website or otherwise;
   • when you elect to receive marketing communications from us;
   • when you use our services;
   • when you communicate with authorised trainers;
   • when you communicate with authorised training centres;
   • when you complete a registration form or anything similar;
   • when you communicate with other authorised persons or authorised bodies.
   • in each case, in accordance with this privacy policy.

Data that is received from third parties

1. Rescue Training International CY LTD will receive Data about you from the following third parties:
   • Bank statements as proof of payment.
   • Google Analytics.
   • WordPress.
   • from authorised trainers.
   • from authorised training centres.
   • when you complete a relevant registration form with any of the above.
   • from other authorised persons or authorised bodies.

Data that is received from publicly available third-party sources

1. We will receive Data about you from the following publicly available third-party sources:
   • Mailchimp or another GDPR-compliant email marketing provider.
   • PayPal or other payment gateways.
   • other approved sources for the purposes of the agreement.

Data that is collected automatically

1. To the extent that you access the Website, we will collect your Data automatically, for example:
   • we automatically collect certain information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
   • we will collect your Data automatically via cookies, in accordance with the cookie settings on your browser. For more information about cookies and how we use them on the Website, see the section below entitled “Cookies”.

Our use of Data

1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
   • internal record keeping;
   • improvement of our products/services;
   • transmission by email of marketing materials that may be of interest to you;
   • contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
   • to provide certificates, qualification certificates, organise training, manage payments, send correspondence, email for direct or indirect marketing, email relevant information, quality measurement, statistics, maintenance of student records, historical records, administrative purposes, payment management, student registration and invoicing. To ensure the proper management of the Website and the business, to offer materials or services on their behalf, to assist third-party service providers receiving shared Data to perform functions on our behalf, to allow third-party payment providers to process User payments and refunds, to facilitate the detection of crime or the collection of taxes or duties, and to inform supervisory government authorities about specific regulated courses and certificates.
   • in each case, in accordance with this privacy policy.
2. We may use your Data for the above purposes if we deem it necessary for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section entitled “Your rights” below).
3. For the delivery of direct marketing to you via email, we will need your consent, whether via an opt-in or soft opt-in:
   • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more information about a particular product/service and we market similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt out.
4. for other types of electronic marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting, for example by checking a box that we provide.
   • if you are not satisfied with our approach to marketing, you have the right to withdraw your consent at any time. To find out how to withdraw your consent, see the section entitled “Your rights” below.
5. When you register with us and create an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
6. We may use your Data to show you Rescue Training International CY LTD advertisements and other content on other websites. If you do not want us to use your Data to show you Rescue Training International CY LTD advertisements and other content on other websites, please disable the relevant cookies (see the section entitled “Cookies” below).

Who we share Data with

1. We may share your Data with the following groups of people for the following reasons:
   • any of our group companies or affiliates – to ensure the proper administration of the Website and business and to offer materials or services on their behalf.
   • our employees, agents and/or professional advisers – to issue certificates, organise training, manage payments, send correspondence, email for direct or indirect marketing, email relevant information, quality measurements, statistics, maintenance of student records, billing and invoicing.
   • third-party service providers who provide services to us which require the processing of personal Data – to help such third-party service providers receiving the Data perform functions and tasks on our behalf (e.g. courier, postal services, printing, etc.).
   • third-party payment providers who process payments made through the Website – to allow third-party payment providers to process User payments and refunds.
   • to facilitate the detection of crime or the collection of taxes or duties and to inform supervisory government authorities about specific courses and certificates which are regulated by law.
   • Google Analytics – for analysing the use of the Website and services.
   • in each case, in accordance with this privacy policy.

Keeping Data secure

1. We will use technical and organisational measures to safeguard your Data, for example:
   • access to your account is controlled by a password and a username that is unique to you.
   • we store your Data on secure servers.
2. Technical and organisational measures include measures to deal with any suspected Data breach. If you suspect any misuse, loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: dpo@rescuetraining.gr.
3. If you want detailed information from Get Safe Online or Internet Safety on how to protect your information, computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org or https://internetsafety.pi.ac.cy

Data retention

1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted; however, Data relating to training, payments, billing, etc. cannot be deleted.
2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

1. You have the following rights in relation to your personal Data:
   • Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
   • Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
   • Right to erase – the right to request that we delete or remove your Data from our systems.
   • Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
   • Right to data portability – the right to request that we move, copy or transfer your Data.
   • Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
2. To make enquiries, exercise any of your rights set out above or withdraw your consent to the processing of your Data, please contact us via email at dpo@rescuetraining.gr. If you are not satisfied with the way in which we handle your Data or have a complaint regarding this, you may refer your complaint to the relevant data protection authority. For Cyprus, this is the Commissioner for Personal Data Protection (PDPCO). The contact details of the PDPCO can be found on its website at http://www.dataprotection.gov.cy.
3. It is important that the Data we hold about you is accurate and up to date. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of those websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites before using them.

Changes of business ownership and control

1. Rescue Training International CY LTD may, from time to time, expand or reduce its business and this may involve the sale and/or transfer of control of all or part of Rescue Training International CY LTD. Data provided by Users will, where relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
2. We may also disclose Data to a prospective purchaser of our business or any part of it.
3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

1. This Website may place and access certain Cookies on your computer. Rescue Training International CY LTD uses Cookies to improve your experience of using the Website and to improve its range of products and services. Rescue Training International CY LTD has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
2. All Cookies used by this Website are used in accordance with current EU Cookie Law.
3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Rescue Training International CY LTD to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended. This Website may place the following Cookies:
   

   Type of Cookie	Purpose
   Strictly necessary cookies	These are cookies that are required for the operation of our Website. They include, for example, cookies