Please read all Terms and Conditions carefully.

As we may accept your order and enter into a legally binding agreement without further reference to you, you must read these Terms and Conditions to ensure that they contain everything you require and nothing that you are not satisfied with. If you are unsure about anything, please contact us by email at info@rescuetraining.gr.

Application

These Terms and Conditions shall apply to the purchase of services and goods by you (the Customer or you).

Rescue Training International CY LTD is a company registered in Cyprus under registration number HE295505, with its registered office at Fessa & Kasiouli Tower, 3 Diagorou Street, 1097 Nicosia, Cyprus, and email address info@rescuetraining.gr (the Supplier or us).

These are the terms under which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Interpretation

1. Consumer: an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.
2. Contract: the legally binding agreement between us for the provision of the Services.
3. Delivery Location: the Supplier's premises or another location where the Services are to be provided, as specified in the Order.
4. Goods: any goods that we provide to you in connection with the Services, in the quantity and description specified in the Order.
5. Order: the Customer's order for the Services from the Supplier, as set out on the following page.
6. Services: the services, including any Goods, in the quantity and description specified in the Order.

Services

The description of the Services and any Products is as set out on our website, in catalogues, brochures or other forms of advertising. Any description is for illustrative purposes only, and there may be minor variations in the size or colour of the products supplied.

In the case of Services and any Products made according to your specific requirements, it is your responsibility to ensure that any information or specifications you provide are accurate.

All Services and Products are subject to availability.

Applicants must be over 18 years of age; otherwise, consent from a legal guardian is required. Individuals under the age of 18 are not permitted to participate in Instructor Courses.

We may make changes to the Services where necessary to comply with any applicable law or safety requirement. We will notify you of any such changes.

We reserve the right to cancel or reschedule any of our courses. Where it is necessary to cancel or reschedule a course, you will be informed at the earliest available opportunity, and participants will be given priority when rescheduling their attendance for the next available training session. We accept no responsibility for certificates that expire as a result of a cancelled course.

We reserve the right to conduct our courses in separate rooms according to subject matter or to conduct all courses in one room, using working groups or other available training and management methods.

The majority of the course is practical and involves group participation. You will be required to demonstrate to the instructor that you are physically capable of performing first aid tasks. If you are unable to perform cardiopulmonary resuscitation (CPR) on the floor for a sufficient period of time for the instructor to assess your ability, you may not meet the requirements for participation or certification.

If you have a disability or medical condition that you believe may affect your performance during the course, please contact us to discuss this before the course start date. You participate in the course at your own risk. RTI accepts no responsibility for potential health problems that may appear to have been caused by or arisen as a result of the training.

Good timekeeping throughout the course is essential. We will issue joining instructions to candidates attending the course, including information regarding the course start time. If a candidate does not receive the joining instructions, it is their responsibility to contact us by telephone at 0030 2310 824 505 or by email at info@rescuetraining.gr so that we can arrange for them to be resent.

Failure to attend the course due to not receiving the joining instructions will result in the full course fee being charged. It is your responsibility to ensure that you are fully informed of all instructions and requirements before attending the course.

Postal documentation is available for addresses in Greece and Cyprus. Where documentation is required outside Greece and Cyprus, requests will be subject to approval and additional charges may apply.

Candidates must attend and complete all course modules in order to qualify for certification. The full course fee will be charged for candidates who arrive late or are absent from all or part of the course.

We operate an equal opportunities policy. To enable us to ensure that all customers are treated fairly and that their requirements are met, you must inform us in advance of any special requirements you may have in order to participate fully in the training.

Please note that we do not provide specialist equipment and/or personnel, such as interpreters. However, such personnel may be made available for an additional charge.

Certificates are sent to successful students by post or courier. Delivery may take up to 30 days. We are not responsible for delays or omissions by delivery providers. In the event of a delay exceeding 30 days, please contact us.

Requests for the reissue and delivery of certificates may be subject to administrative charges.

Customer Responsibilities

You must cooperate with us in all matters relating to our Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information necessary for the performance of our Services, and obtain all necessary licences and consents, unless otherwise agreed.

Failure to comply with the above constitutes a breach of the Customer's obligations, giving us the right to suspend the performance of the Services until the breach is remedied. If you fail to remedy it following our request, we may terminate the Contract with immediate effect by giving you written notice.

It is the employer's responsibility to select suitable individuals to be trained as workplace first aiders. It is important that these individuals:

• Are in good physical condition and capable of providing first aid to their colleagues, including being able to kneel on the floor and perform cardiopulmonary resuscitation (CPR). The duties of a first aider may require physical exertion. Participants must be free from any condition that would affect their ability to perform first aid duties.
• Are reliable and possess the necessary interpersonal and communication skills.
• Are capable of dealing with the stressful and physically demanding nature of an emergency situation.
• Are easily accessible in the event of an emergency at work.
• Are 18 years of age or older.

Candidates who are unable to meet the above requirements or fail to meet the predetermined assessment criteria for the course will not receive a certificate and will therefore not be able to act as workplace first aiders.

It is the employer's responsibility to ensure that all candidates participating in First Aid at Work, as well as any other first aid refresher and recertification course, hold valid First Aid at Work certificates that remain valid throughout the duration of the refresher course.

Basis of Sale

The description of the Services and any Products on our website, in catalogues, brochures or other forms of advertising does not constitute a contractual offer for the sale of the Services or Goods.

When an Order has been placed, we may reject it for any reason, although we will endeavour to inform you without delay.

All materials available through our website are sold through partner companies in accordance with their own Terms and Conditions. If you require additional information, please contact us at info@rescuetraining.gr.

A Contract for the ordered Services will only be formed when the Supplier sends an email to the Customer confirming that the Order has been accepted or, if earlier, when the Supplier delivers the Services.

Any proposal or cost estimate is valid for a maximum period of five days from its date, unless expressly withdrawn by us at an earlier time.

For current courses, course prices and dates, please refer to our website.

Full payment is required before the course start date. We reserve the right to withhold certificates or products until payment has been completed. Individual consumers are required to make payment at the time of booking.

Payment must be made in euros, either by deposit into RTI's designated bank account or via PayPal. Unless otherwise stated, invoices are issued in the name of the person or entity registering for the course.

No variation of the Contract, whether relating to the description of the Services, Fees or otherwise, may be made after it has been entered into unless the variation is agreed in writing by both the Customer and the Supplier.

Our intention is that these Terms and Conditions apply only to a Contract entered into between you as a Consumer and us as the Supplier at any of the Supplier's business premises, where the Contract is not an off-premises contract.

If this is not the case, you must inform us so that we can provide you with a different contract containing terms more appropriate to your circumstances, which may provide additional rights, such as cancellation rights under consumer protection legislation.

"Business premises" means fixed retail premises where we carry out our activity on a permanent basis or, in the case of movable retail premises, on a usual basis.

Fees and Payments

The fees for the Services, the price of any Product where not included in the Fees, and any additional charges are those set out in the price list applicable on the date of the Order or at another price agreed by us in writing.

Prices for the Services may be calculated on a fixed-price or rate basis.

Fees and charges include VAT, where applicable, at the rate in force at the time of the Order.

Payment for the Services must be made at least seven days before delivery. You must pay by bank transfer, cash, or by providing your credit or debit card details with your Order. We may take payment immediately or otherwise before delivery of the Services.

Delivery

We will deliver the Services, including any Goods, to the Delivery Location by the agreed time or within the agreed period or, in the absence of an agreement:

• in the case of Services, within a reasonable period; and
• in the case of Goods, without undue delay and, in any event, no later than 30 calendar days from the date the Contract is entered into.

In any event, regardless of circumstances beyond our control, if we fail to deliver the Services on time, you may require us to reduce the fees or charges by an appropriate amount, including the right to receive a refund of any amount already paid above the reduced amount. Depending on the circumstances, the reduction may be up to the full amount of the fees or charges.

If we fail to deliver the Goods on time, you may, in addition to any other remedies available to you, terminate the Contract if:

• we refuse to deliver the Products, or timely delivery is essential considering all relevant circumstances at the time the Contract was entered into, or you informed us before entering into the Contract that timely delivery was essential; or
• after we fail to deliver on time, you specify an additional period appropriate to the circumstances and we fail to deliver within that period.

If you terminate the Contract, we will promptly refund all payments made under the Contract.

If you had the right to terminate the Contract but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered. If you do so, all payments made under the Contract in respect of the cancelled or rejected Products will be refunded without delay. If the Goods have been delivered, you must return them or allow us to collect them from you.

If any Goods constitute a commercial unit, meaning that dividing the unit would materially impair the value of the goods or the character of the unit, you may not cancel or reject the Order for some of those Products without cancelling or rejecting the Order for the remainder.

We do not generally deliver to addresses outside Cyprus and Greece. If, however, we accept an Order for delivery outside this area, you may be required to pay import duties or other taxes, as we will not pay them.

You agree that we may deliver Products and Services in instalments where we experience a shortage of stock or another genuine and reasonable reason, subject to the provisions above and provided that you are not responsible for additional charges.

If you or the candidate fail, through no fault of ours, to receive the Services and/or materials at the Delivery Location, we may charge reasonable costs relating to storage, accommodation and delivery.

The Goods become your responsibility upon completion of delivery or collection by the Customer. Where reasonably practicable, you should inspect the Products before accepting them.

Risk and Ownership

The risk of damage to or loss of any Product will pass to you when the Goods are delivered to you.

You will not own the Goods until we have received payment in full. If payment is overdue or any action relating to your insolvency occurs, we may choose, by giving notice, to cancel any delivery and terminate any right to use Goods that remain our property, in which case you must return them or allow us to collect them.

Withdrawal and Cancellation

You may withdraw your Order by informing us before the Contract is entered into if you simply change your mind, without giving us a reason and without incurring liability.

You may cancel the Contract, except in relation to Products made according to your specific requirements, by informing us no later than 14 calendar days from the date the Contract was entered into.

If you simply change your mind, you may cancel without giving a reason and without liability, except that you must return any Goods to one of our business premises in undamaged condition at your own expense.

We must then refund you without delay the price paid in advance for the Products and Services, although we may retain any separate delivery charge. This does not affect your rights where the reason for cancellation is a defective Product or Service.

If you make a booking as a company, the full course fee will be charged for cancellations made less than 14 working days before the first course start date. Cancellations may be made by telephone or electronically by email at info@rescuetraining.gr. This applies to both scheduled courses and group bookings.

If you make a booking as an individual, you may cancel your booking less than 14 working days before the first course start date. This applies to both scheduled courses and group bookings. Cancellations may be made by telephone or email at info@rescuetraining.gr.

You may transfer a candidate's participation provided that we receive the request at least 14 working days before the course start date.

If you book a course less than 14 working days before its start date, you will not be able to transfer your participation except in the event of illness and upon presentation of a medical certificate.

Transfer requests may be submitted electronically to info@rescuetraining.gr and may be subject to additional charges.

You may transfer your right to participate only between the same events within the same calendar year as your registration and payment. Your right to transfer your participation may be exercised up to three times.

No charges will apply to transfer requests received at least 14 working days before the course start date. Transfer requests made less than 14 working days before the course start date will be subject to an additional charge equal to 50% of the participation fee for the next training program.

Substitutions are accepted provided that the request is received before the course start date by email at info@rescuetraining.gr.

Compliance

We have a legal duty to supply Goods and Services in accordance with the Contract and will not have complied with this obligation unless the following requirements are met.

Upon delivery, the Goods will:

• be of satisfactory quality;
• be reasonably fit for any particular purpose for which you purchase the Goods and which you made known to us before entering into the Contract, unless you do not rely, or it would be unreasonable for you to rely, on our skill and judgement, and be fit for any purpose stated by us or specified in the Contract; and
• conform to their description.

There is no failure to comply where the failure originates from your materials, capabilities or any responsibility on your part.

We will provide the Services with reasonable skill and care.

In relation to the Services, anything we tell or write to you, or anything another person tells or writes to you on our behalf about us or the Services, is a term of the Contract that we must comply with if you take it into account when deciding to enter into the Contract or when making any decision regarding the Services after entering into the Contract.

Anything you take into account is subject to anything that qualified it and was communicated to you by us or on our behalf on the same occasion, and to any variation expressly agreed between us, whether before entering into the Contract or afterwards.

Duration, Termination and Suspension

The Contract continues for as long as it requires us to provide the Services.

Either you or we may terminate the Contract or suspend the Services at any time by giving written notice of termination or suspension to the other party if that party:

• commits a serious breach or a series of breaches resulting in a serious breach of the Contract, and the breach either cannot be remedied or has not been remedied within 30 days of written notice; or
• becomes subject to any step towards bankruptcy, insolvency or liquidation.

Upon termination of the Contract for any reason, none of our respective accrued rights and obligations will be affected.

Privacy

Your privacy is important to us. We respect your privacy and comply with the General Data Protection Regulation regarding your personal information.

These Terms and Conditions should be read together with our policies, including our Privacy Policy and Cookies Policy.

For the purposes of these Terms and Conditions:

"Data Protection Laws" means any applicable law relating to the processing of Personal Data, including, without limitation, Directive 95/46/EC (Data Protection Directive) or the GDPR.

"GDPR" means the General Data Protection Regulation (EU) 2016/679.

"Data Controller", "Personal Data" and "Processing" have the same meanings as under the GDPR.

We are the Data Controller of the Personal Data that we process in order to provide our Services and Goods to you.

Where you provide us with Personal Data so that we can provide Services and Goods to you, we will process that Personal Data in connection with the provision of the Services and Goods and will comply with our obligations under Data Protection Laws.

In particular:

• before or at the time of collecting Personal Data, we will identify the purposes for which the information is being collected;
• we will respect your rights in relation to your Personal Data; and
• we will implement appropriate technical and organisational measures to ensure that your Personal Data is secure.

For any enquiries or complaints regarding the protection of Personal Data, you may contact the Data Protection Officer at dpo@rescuetraining.gr.

Our Successors and Subcontractors

Either party may transfer the benefit of this Contract to another person and will remain liable to the other party for its obligations under the Contract.

The Supplier will be responsible for the actions of any subcontractors it chooses to assist in the performance of its obligations.

Circumstances Beyond Either Party's Control

In the event of any failure by a party due to circumstances beyond its reasonable control:

• that party will notify the other party as soon as reasonably possible; and
• the party's obligations will be suspended to the extent that is reasonable, provided that the party acts reasonably and will not be liable for any failure that it could not reasonably have avoided.

This will not affect the Customer's rights set out above in relation to delivery and the right of cancellation.

Excluded Liability

We do not exclude liability for:

1. any fraudulent act or omission; or
2. death or personal injury caused by negligence or breach of the Supplier's other legal obligations.

Subject to the above, we are not liable for:

1. loss that was not reasonably foreseeable by both parties at the time the Contract was entered into; or
2. loss, such as loss of profit, suffered by your business, trade, craft or profession that would not be suffered by a Consumer, as we believe that you are not purchasing the Services and Products wholly or mainly for the purposes of your business, trade, craft or profession.

Rescue Training International accepts no responsibility for the refund of fees or any other penalty where cancellation is required due to war, fire, blockade, strike, industrial action, storm, accident, civil disturbance or any other cause beyond its control.

Governing Law, Jurisdiction and Complaints

The Contract, including any non-contractual matters, is governed by the laws of Cyprus.

Any disputes may be submitted to the jurisdiction of the courts of Cyprus.

We aim to avoid disputes and therefore handle complaints as follows:

In the event of a dispute, customers should contact us so that we can seek a solution. We will endeavour to respond with an appropriate solution within five days.

If you have any complaint regarding this website or any of the Services we provide, you should contact our customer service department using the contact details provided above, and we will endeavour to resolve the matter as soon as possible.

Changes to the Terms and Conditions and Severability

These Terms and Conditions may be amended at any time. You will be deemed to have accepted the Terms and Conditions, as amended, upon your next use of the website following any such amendment.